Return Policy

These terms apply to your browsing and use of this website, and to ordering goods or services through this website. You read the following clauses carefully before using this webpage or any part of it. By using this webpage or any part of it, you agree that you have read these terms and conditions, and accept and agree to be bound by these terms and conditions.

Normal condition

This website will try its best to provide the latest information and prices of the goods, as well as the stock supply, and reserves the right to change the prices of the goods without prior notice. If any goods cannot be provided to customers due to out of stock, this website has the right to refuse to accept the order, or provide goods of the same type and price as substitutes. If we are unable to supply any of the products or services on your order, we will notify you by telephone or email.

shopping terms

The value of all products is calculated in Hong Kong dollars, and the value shown at the time of order shall prevail. After the customer successfully orders, the customer must pay the relevant payment by VISA MASTER when ordering the goods. This website will not be responsible for any failure of the channel used by the relevant bank or third-party traders to process credit card transactions. This website will provide services based on the information provided by customers. If the order is affected by the wrong information provided by the customer or due to any factors beyond the control of the website, the website will not be responsible. This website reserves the ownership of the goods until the goods are delivered to the customer, but the company is not responsible for any loss caused by the customer's additional requirements. Customers will receive a shopping receipt for their records upon collection.

If you choose to send the goods, please note that all mailing risks (including delay, damage, loss or accidental theft of goods caused by mailing, etc.) must be borne by the buyer, and we will not be responsible for them. If we need to prove that the goods have been sent, we will proof of mailing

Disclaimer

We will update the content of the website from time to time, and the relevant content information may be updated at any time (price, etc.) without any prior notice. If there is any discrepancy between the content information of the website and the confirmed information provided by us, the information finally confirmed by us shall prevail.

Force majeure

If the services you need cannot be accurately provided due to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes or any circumstances beyond the control of this website, this website will not provide any information to users or any third party. bear any responsibility.

Privacy Policy

All information provided to this website, including contact numbers, email addresses and delivery addresses, will be kept strictly confidential. This website will not disclose or sell relevant personal information to third parties.

Ordering Products

1 All reservations are made according to the customer's request, so no return or exchange service will be provided.

2 After payment is confirmed for all orders, no amendments can be made unless confirmed by us in writing. All confirmed orders cannot be canceled under any circumstances.

3 Except for out-of-stock reasons, we do not accept any reason to cancel the order or exchange money.

4 If it is a general product defect, it cannot be used as a request for return or exchange.

If it is found that the product does not match the order content

If you find any problem with the product, please email us with the order number, registered name and phone number to jellyfatfat@gmail.com within 3 working days from the date of receipt to follow up.

Refund due to out of stock

We will contact you for FPS ID refund.

If using a credit card: We will refund the credit card directly.